Key Capabilities of SAP Service and Asset Management

SAP Service and Asset Management helps organizations perform:

• Service management. OEMs and third-party service providers can manage their entire service operations as an integrated, end-to-end business, gaining complete visibility and control of all service-related activities, such as service sales and marketing; warranty entitlement tracking; and managing field services, interaction centers and service contracts.
• Enterprise asset management. Organizations can manage physical assets such as production equipment, vehicle fleets, facilities and IT equipment over their complete life cycle, performing processes including investment planning; specification, design, construction and installation; preventive and predictive maintenance; and analyses of asset performance and maintenance operations.
• Service parts management. Service, maintenance and repair organizations can view the availability of spare parts across the entire service network, resolve more problems on the first visit because technicians have the correct parts on hand, reallocate parts across locations to minimize needless additional purchases and plan optimal inventory levels.
• IT asset and services management. IT service and support managers can better perform their wide variety of tasks, including budget and technician resource planning; purchasing; managing inventory, helpdesks and systems. Detailed cost and service delivery analyses enable them to spot trends and take corrective action as necessary.

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