Business Benefits of SAP Service and Asset Management

SAP® Service and Asset Management is the only solution that allows organizations to manage asset life cycles and service operations from end to end using a single, integrated software foundation. Enabling asset optimization and service as a strategic line of business, SAP Service and Asset Management is helping companies:

• Provide superior service delivery and maintenance efficiency to impact the bottom line. All organizations benefit from improved service efficiency and productivity, whether providing service to customers for a profit or maintaining their own internal production equipment, IT infrastructure or other in-house assets. The SAP solution helps companies deliver superior service to achieve competitive differentiation, build brand loyalty, increase customer satisfaction, and attract and win new business. The solution helps minimize equipment downtime and maximize production output, thus cutting operating costs and maximizing return on assets (ROA).
• Improve visibility, planning and productivity. All parties involved in the service and asset network – spanning multiple departments, suppliers and partners - gain role-based portal access to the information they need to perform their tasks. By enabling a complete view to service activities, service history, customer and equipment information, the solution enhances cross-organizational collaboration, making service processes more effective, productive and proactive. Service and asset managers can optimize operational planning, stock levels and staffing, putting the right technicians and spare parts at the right locations at the right times - whether to keep customers satisfied or to minimize equipment downtimes.
• Improve service and maintenance operations analysis and financial reporting. Service and maintenance managers can better pinpoint problem equipment, grasp technician training issues and gain deeper insight into overall operations to take corrective action, reduce service interruptions and maximize equipment throughput. By capturing and recording all costs and revenues associated with service, maintenance and repair operations, SAP's service and asset management solution helps companies analyze profitability, recognize service revenue accurately and drill down into the details of costs to identify and correct undesirable overruns or spending trends.

© SAP AG 2007. All rights reserved.